Freedom Telework Technology ™ - Perfect for Web Retailers, Call Centers, Telemarketers, Customer

Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound phone contact or through Chat Agents proactively welcoming visitors to your site and selling product or services, answering questions or pushing content to visitors, Freedom TeleWork has the answer for you.

Freedom TeleWork makes it easy to either upload your own calling lists or to purchase and deploy certified lists of leads. Instantly Source, Select, and Order Lists from the leading Business and Consumer Databases available

Bring your own Telemarketers and Customer Service personnel or use our Certified TeleWorkers, who will bid on the jobs you post.

Freedom TeleWork enables your company to expand your global presence and use TeleWorkers located across the world, where you can take advantage of favorable labor rates or open new markets easily. You can also expand your company presence by having us set up local phone numbers in over 40 countries worldwide which will ring in at your “offices” to the designated flow of TeleWorkers that you set.

Freedom TeleWork offers an unparalleled feature set to enable your company to create a sales and customer service revolution while reducing costs and increasing customer service satisfaction.

Freedom TeleWork provides companies and governmental organizations with the ability enable their existing work force to work from home. This has national security implications. In the event of an Avian Flu outbreak, keeping workers physically separated can help to stop the spread of this disease and will keep organizations functioning smoothly and continuing to be able to deliver services to customers and constituents.

The system was designed with a full Customer Relationship Management program which provides for Predictive Dialing, Progressive and Preview Dialing, Chat, Full Call Routing, and all the other features you want, from IVR to Voice Mail, Call Conferencing, Call Recording and Whisper Mode to monitor agents all on an FTC compliant platform.

Supervisors can easily track agent productivity, and TeleWorkers are motivated and happy because working at home or at remote offices allows workers to be where they are most comfortable.

Free access to our global community of Teleworkers.

Freedom TeleWork has created the world’s first community of TeleWorkers for you. TeleWorkers are individuals from around the world who wish to service your calling and chat applications.

As a Freedom TeleWork member you are entitled to post your job offerings at our site. TeleWorkers will then respond to your posting, bidding on the job by stating the hourly rate they are willing to accept.

You can review all responses, or use our Provisioning Agent which will select candidates based on the criteria you set- whether it be lowest hourly rates, language skills, experience, geographical location, etc. You can listen to voice files on every respondent you are interested in as well as view their qualifications, experience, resume, and even a photo image.

TeleWorkers are paid once they complete your calling job or chat job, or for ongoing engagements every two weeks. Each job which you accept the bids of TeleWorkers on will be prepaid by your company. We will charge your credit card for this amount and hold the funds in escrow pending the completion of the job. TeleWorkers will then be paid via the payment method they choose. TeleWorkers pay  a 12% fee from these wages to cover the site costs, advertising and administration of this program.And you only pay a 5% credit card clearing and administrative cost.

These TeleWorkers have completed Personality and Computer Skills exams successfully and an online training program in TeleMarketing and Customer Service and have recorded sample script files and are ready to be of service to you. Coming soon are additional courses on Collections, and other industry specific courses to provide assurance that TeleWorkers understand the industries that they are working in. once you select your TeleWorker staff or you bring your own staffing we have provided for the capability to provide training materials on your job through the selected TeleWorkers home page.

As part of the application process TeleWorkers list their fluency in languages they can speak as well as in languages that they can communicate in via chat and e mail. TeleWorkers are asked to specify whether their language skills for instance is with an American “accent”, or British, Indian, or Spanish  accented.

TeleWorkers are asked whether they prefer to handle inbound or outbound calling jobs or whether they prefer answering Chat and e mail requests.  This is important to know as there are many global workers who can write fluently and in beautiful prose for a particular language who would be excellent chat or email agents but who speak that language with an accent which may not be helpful in selling products or services over the phone.

PREDICTIVE DIALING - This technology answers the problem of low contact rates when calling consumers.

Predictive dialing is the perfect technology to increase agent productivity by maximizing their “talk time”. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.

Low contact rates are a waste of the payroll investment in your TeleWorkers, and also lead to agent boredom. Manual calling typically results in 15-20 minutes of talk time by the TeleWorker doing consumer calling because of no answers, busy signals, bad numbers, answering machines, and the time it takes to dial.

With Predictive dialing, it is possible to increase this talk time by 300% to 45-48 minutes per hour. The technology works by creating an algorithm, a mathematical formula which is agent specific and job specific. For example, on a particular job, it might take typically 5 minutes from the beginning to the close of the call for a particular agent. So, the system will dial a pre determined number of lines say four minutes and twenty seconds into this call, so there is a very high probability that within 5 seconds of finishing the first call a new call will be served up to the TeleWorker.

PREVIEW DIALER, PROGRESSIVE DIALER - Progressive dialer enables an agent to view a record before the dialer launches the call and is used in Business to Business

Business to Business calling typically uses Preview or Progressive Dialing. This differs from consumer calling because of the high contact rates that are typically achieved, eliminating the need for Predictive dialing. These modes of calling enable you to set the way calls are delivered to your agents. You can have the system dial a new call within a certain time frame after the prior call has ended, or you can put the system in a manual mode and allow the TeleWorker to decide when the next call should be made through click to dial.

CALL ROUTING - Calls prioritized based on custom criteria and scripts and customer service information instantly

Freedom TeleWork gives you the ultimate flexibility in choosing call routing for your organization. Skills based routing allows you to specify the order in which inbound calls are routed to particular TeleWorkers. This is specified based on the inbound phone number called in on or the response that the customer provided to the Interactive Voice Response (IVR) system associated with the call in number. For example, if the caller has indicated by pressing the selection indicated for Technical Support, the system will first try to deliver that call to the first agent indicated as a Technical Support TeleWorker. If that TeleWorker is busy, the Call Routing system will then go on to the next designated agent, and so on. If you choose, you can also have a voicemail prompt if there are no specified TeleWorkers with the appropriate skill sets currently available.

Manage Your Team - Through recorded calls,

Through recorded calls, Call Monitoring and Real Time graphical reporting of agent activity and whisper mode

Enables access to all supervisory functions over the web

• Monitor the status of every local & remote TeleWorker
• Listen in on any TeleWorker call without detection
• Whisper Mode for TeleWorkers so that only the TeleWorker can hear the supervisors instructions

• Interactive chat TeleWorker coaching

• Supervisors can join in on calls at any time
• Replace any local or remote TeleWorker
• Remotely log TeleWorkers off the system
• broadcast messages to all TeleWorkers
• Monitor call center queue status in real-time
• All calls Recorded
• Manager Barge In Capability

All the Features you Want - Voice Mail, Email, Conferencing,

At Freedom TeleWork we are constantly pushing the envelope to deliver up to our users the ultimate call center experience. We have looked to integrate every possible feature to deliver success to your company. Included with each seat IS:

• Fully featured Voice mail
• Web Based access to Voicemail
• Music On Hold
• Unlimited Call Conferencing
• A Complete IVR system
• Recording of each Phone Call with conversion to an MP3 recording for each call to assist with quality control, audit,  and ongoing training of TeleWorkers

In addition the following features are standard with Freedom Standard and Pro Plans:

• Ability for an agent to call clients in succession from a database through a web-client
• Ability to display a script for the agent to read with fields like name, address, etc. filled-in
• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial on a single campaign across multiple servers, or multiple campaigns on a single server
• All calls are logged and statuses of calls are logged as well as agent time breakdowns
• Ability to transfer calls with customer data to a closer on the local system or a remote server
• Ability to open a custom web page with user data from the call per campaign
• Ability to autodial campaigns to start with a simple IVR then direct to agent
• Ability to park the customer with custom music per campaign
• Ability to send a dropped call to a voicemail box per campaign if no agent is available
• Ability to function as an ACD for inbound and closer calls
• Ability to take inbound calls grabbing CallerID
• Ability to have an agent take both inbound and outbound calls in one session(blended)
• Ability for agents to log in remotely and have calls redirected to any phone number
• Ability to start and stop recording an agent's calls at any time
• Ability to automatically record all calls
• Ability to call up to two other customer numbers in the same lead
• Ability to add custom call dispositions per campaign
• Dialing with TimeZone restrictions
• Dialing with Answering Machine Detection, also playing a message for AM calls
• Ability in Manual dial mode to preview leads before dialing
• Ability agents to be logged in remotely anywhere with just a phone and a web browser
• Multiple campaigns and lead-lists are possible
• Several real-time and summary reports available
• Real-time campaign display screens
• 3rd party conferencing
• 3rd party blind call transfer
• 3rd party conferencing with agent drop-off
• Ability for managers to listen-in on agent conversations
• Ability for managers to enter conversations with agents and customers
• Each user has their own login
• Web-based administration

Easy System Integration - E-Z upload program for adding call lists and CSV file.

MS Outlook Plugin for Synchronizing your Contacts

• Use Our MS Outlook Plug In to synchronize your contacts or selected contact folders between MS Outlook and Freedom TeleWork. Also enables you to synchronize Calendars and Tasks from Outlook to Freedom TeleWork.

The lead loader does not do data validation or check for duplicates in itself or other lists, so that is something you need to do before you load the leads.

Immediate Setup - Choose as many Inbound phone numbers as you need from 48 states and over 40 countries worldwide for use within half an hour.

Freedom TeleWork automatically includes one USA Inbound
Number (DID) with each seat deployed. Additional inbound numbers may be provisioned from around the world to help expand your global presence.

Low Phone Rates - Only 1.9¢/min in the USA and great international rates

FTC/FCC COMPLIANCE - Freedom Telework Technology allows for full compliance with rules and regulations as

The Federal Trade Commission requires that Telemarketers Do standards for “Call abandonment Not contact consumers who have signed up for the National Do Not Call List. In addition, the FTC has set standards for “Call Abandonment.” This occurs when the system connects a call before a TeleWorker is available. In this case the dialer hangs up and the recipient is left a short customizable message. Freedom TeleWork Predictive Dialing keeps track of Abandoned Calls and lets you easily adjust the system dialing patterns to comply with FTC limits.