Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound or through a blended variety, we can service you.

Freedom TeleWork is used by Web Retailers, Call Centers, Telemarketers, Customer Service, Outsourcers, Government Agencies, Telephone Companies, Political Campaigns, Collections, Debt Management, Mortgage Brokers, Airlines, Direct Sales, and many more.

Freedom TeleWork offers an unparalleled feature set to enable your company to create a sales and customer service revolution while reducing costs and increasing customer service satisfaction.

The system provides Predictive Dialing, Progressive and Preview Dialing, Full Call Routing, and all the other features you want, from IVR to Voice Mail, Call Conferencing, Call Recording and a complete Supervisory Panel to monitor agents, all on an FTC compliant platform.

All calls MP3 Recorded and Archived

Easy System Integration

Web based dialer and application with real time reporting

Use your own Agents or select from Agents we have recruited and certified.

Up to 4 logins per dedicated seat

Intuitive Web Interface

Run multiple campaigns simultaneously dialing out over 1-10 lines per agent.

Create customized agent screens, with customized call dispositions, scripts merged with your databases, and FAQ's.

Ability to wrap our dialer around any web based application to build your own custom application

Online real time Call Monitor gives you total control as you watch the dialing taking place and the calls being categorized based on call dispositions selected by the Agent as well as by general categories like Live Call, Answering Machine, Disconnected Number, Busy, etc. You are in total control.

Agent Home Page with schedule of all current and future jobs, alarms, and the ability to post training materials and memos to individual Agents, Groups of Agents, or All Agents

Using our built-in Spy Mode, Whisper Mode and Barge in Modes in conjunction with our reporting capabilities makes for a complete set of supervisory tools.

Full Suite of Call Center Reports for all activities

Easy downloading of Leads and MP3 files.

Predictive dialing is the perfect technology to increase agent productivity by maximizing their "talk time". It addresses the problems faced by agents in handling outbound Telemarketing to consumers- low contact rates.

Low contact rates are a waste of the payroll investment in your agents, and also lead to agent boredom. Manual calling typically results in 15-20 minutes of talk time by the agent doing consumer calling because of no answers, busy signals, bad numbers, answering machines, and the time it takes to dial.

With Predictive dialing, it is possible to increase this talk time by 300% to 45-48 minutes per hour. The technology works by creating an algorithm, a mathematical formula which is agent specific and job specific. For example, on a particular job, it might take typically 5 minutes from the beginning to the close of the call for a particular agent. So, the system will dial a pre determined number of lines say four minutes and forty seconds into this call, so there is a very high probability that within 5 seconds of finishing the first call a new call will be served up to the agent.

Freedom TeleWork also providers for a "Blended" call environment, so that inbound calls can be routed to agents based on the call routing which you have established.

Business to Business calling typically uses Preview or Progressive Dialing. This differs from consumer calling because of the high contact rates that are typically achieved, eliminating the need for Predictive dialing. These modes of calling enable you to set the way calls are delivered to your agents. You can have the system dial a new call within a certain time frame after the prior call has ended, or you can put the system in a manual mode and allow the Agent to decide when the next call should be made through click to dial

Business to Business calling typically uses Preview or Progressive Dialing. This differs from consumer calling because of the high contact rates that are typically achieved, eliminating the need for Predictive dialing. These modes of calling enable you to set the way calls are delivered to your agents. You can have the system dial a new call within a certain time frame after the prior call has ended, or you can put the system in a manual mode and allow the Agent to decide when the next call should be made through click to dial

Calls prioritized based on custom criteria and scripts and customer service information instantly delivered to agents. Agents can access your company website while calling to place orders or look up information.

Freedom TeleWork gives you the ultimate flexibility in choosing call routing for your organization. Skills based routing allows you to specify the order in which inbound calls are routed to particular agents. This is specified based on the inbound phone number called in on or the response that the customer provided to the Interactive Voice Response (IVR) system associated with the call in number. For example, if the caller has indicated by pressing the selection indicated for Technical Support, the system will first try to deliver that call to the first agent indicated as a Technical Support Agent. If that Agent is busy, the Call Routing system will then go on to the next designated agent, and so on. If you choose, you can also have a voicemail prompt if there are no specified agents with the appropriate skill sets currently available.

Intelligent Scripting further enhances the Call Routing Process. Once the call arrives to the proper Agent, the appropriate script is served up to the Agent with the Callers name and any other information from the database merged into the script to allow for an easy and smooth delivery of the message being communicated, whether it be sales, collections, or customer service.

Manage Your Team - Through recorded calls, Call Monitoring and Real Time graphical reporting of agent activity and whisper mode enables access to all supervisory functions over the web

Monitor the status of every local & remote Agent

Listen in on any Agent call without detection

Whisper Mode for Agents so that only the Agent can hear the supervisors instructions

Supervisors can join in on calls at any time

Replace any local or remote Agent

Broadcast messages to all Agents

Monitor call center queue status in real-time

All calls Recorded

Manager Barge In Capability

At Freedom TeleWork, we are constantly pushing the envelope to deliver up to our users the ultimate call center experience. We have looked to integrate every possible feature to deliver success to your company. Included with each seat comes free:

Fully featured Voice mail, with Web Based access

Music On Hold

Unlimited Call Conferencing

A Complete IVR system

Recording of each Phone Call with conversion to an MP3 recording for each call to assist with quality control, audit, and ongoing training of Agents

In addition the following features are standard with Freedom TeleWork:
Ability for an agent to call clients in succession from a database through a web-client
Ability to display a script for the agent to read customized scripts with fields like name, address, etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial on a single campaign across multiple servers, or multiple campaigns on a single server
All calls are logged and statuses of calls are logged as well as agent time breakdowns
Ability to transfer calls with customer data to a different agent or supervisor on the local system or a remote server
Ability to open a custom web page with user data from the call per campaign
Ability to autodial campaigns to start with a simple IVR then direct to agent
Ability to park the customer with custom music per campaign
Ability to send a dropped call to a voicemail box per campaign if no agent is available
Ability to make inbound calls grabbing CallerID & displaying a Google Map of the location
Ability to have an agent take both inbound and outbound calls in one session (blended)
Ability for agents to log in remotely and have calls redirected to any phone number
Ability to start and stop recording an agent's calls at any time
Ability to automatically record all calls
Ability to call up to two other customer numbers in the same lead
Ability to add custom call dispositions per campaign
Dialing with TimeZone restrictions
Dialing with Answering Machine Detection, also playing a message for answering machine calls
Ability in Manual dial mode to preview leads before dialing
Ability agents to be logged in remotely anywhere with just a phone and a web browser
Multiple campaigns and lead-lists are possible
Several real-time and summary reports available
Real-time campaign display screens
3rd party conferencing
3rd party blind call transfer
3rd party conferencing with agent drop-off
Ability for managers to listen-in on agent conversations
Ability for managers to enter conversations with agents and customers
Fully Web-based administration

Come to our site and see how easy it is to set up your own personalized calling operation. Choose a monthly seat plan, pick phone numbers, enter Agents, upload contacts directly as a CSV file and fill in script, FAQ’s, schedule your campaign - and you are ready to begin! Our system creates Customized Agent Screens, with your selected Call Dispositions, Scripts merged with your databases and FAQ’s. Our Online Call Monitor gives you total control as you watch the dialing taking place and the calls being categorized based on dispositions selected by the agents as well as by general categories like Live Call, Answering Machine, Disconnected Number, Busy signals, etc. Run multiple campaigns simultaneously dialing out over 2, 5, 7 or 10 lines per agent. You are in total control. Easily ramp up or downscale campaigns based on your organization’s needs. Call us today or fill in a web inquiry and see how quickly you can be up and dialing!

Only 1.5¢/min in the USA and great international rates. Freedom TeleWork has negotiated great rates for your company on inbound, outbound, and International calls. It is only 1.5 cents a minute for inbound or out bound (accounted in 6 second increments) and we have great International Rates.

Freedom Telework Technology allows for full compliance with rules and regulations as outlined by both the FTC and FCC regarding Outbound dialing and the National Do Not Call Registry.

The Federal Trade Commission requires that Telemarketers Do standards for "Call abandonment Not contact consumers who have signed up for the National Do Not Call List. In addition, the FTC has set standards for "Call Abandonment." This occurs when the system connects a call before a TeleWorker is available. In this case the dialer hangs up and the recipient is left a short customizable message. Freedom TeleWork Predictive Dialing keeps track of Abandoned Calls and lets you easily adjust the system dialing patterns to comply with FTC limits.