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| THE PLAN |
Freedom Telework Call Center Pro Plan includes Progressive dialing and all the advanced Call Center features you want for the low price of $99.99 per monthly seat.
- Predictive Dialing
- Preview and Progressive Dialer
- Only 1.5 cents each minute for USA and Canada in 6 second billing increments
- Low International rates Available
- Call Routing
- Immediate Setup
- Easy System Integration
- Web based dialer and application with near real time reporting
- Use your own Agents or select from TeleWorkers we have recruited and
certified.
- Up to 4 logins per dedicated seat
- Fully featured Cal Center Software
- Intuitive Web Interface
- Run multiple campaigns simultaneously dialing out over 1-10 lines per agent.
- Agent Home Page with schedule of all current and future jobs, alarms, and the ability to post training materials and memos to individual Agents, Groups of Agents, or All Agents
- Create customized agent screens, with customized call dispositions, scripts merged with your databases, and FAQ's.
- Ability to wrap our dialer around any web based application to build your own custom application
- Online real time Call Monitor gives you total control as you watch the dialing taking
place and he calls being categorized based on call dispositions selected by the Agent as well as by general categories like Live Call, Answering Machine, Disconnected Number, Busy, etc. You are in total control.
- Using our built-in Spy Mode, Whisper Mode and Barge in Modes in conjunction with our reporting capabilities.
- Easily measure agent performance and track results by monitoring conversations and tracking agents in real time.
- All the tools needed to run a well managed campaign.
- Full Featured Voice Broadcasting Module with IVR capabilities included
- Broadcast for only 3.2 cents/minute
- Full Suite of Call Center Reports for all activities
- Easy downloading of Leads and MP3 files.
- The most sophisticated Disconnected Number detection algorithm on the
market designed to completely defeat the use of Telezapper devices.
- Combine IVR with your Voice Broadcasting so recipients can be transferred to a Live Agent, or another Recorded Voice Announcement, or to a company extension, or voicemail.
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| Requirements |
- You must have a Broadband Ethernet Internet Connection
- Pentium PIII or Higher or any equivalent processor running Windows 2000,
XP, Vista or ME with at least 256 MB of Ram.
- USB Noise Canceling Digital Sound Processing Headsets (Plantronics Audio DSP Ultimate Performance Headset recommended)
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