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Articles

VP-Marketing, Freedom Telework Inc.

By Jennifer Gross

Predictive Dialing is a technology that solves the problem of wasted Agent Payroll dollars in consumer campaigns. The problem is that Busy Signals, No Answers, Disconnected numbers and Answering Machines will leave your Agents talking to consumers about 15 minutes out of every hour without a technology solution. With Predictive Dialing, these same Agents become super charged and can experience talk time rates of up to 43 minutes per hour.

The technology works by dialing out over 3,5, or even 10 phone lines per Agent. This dialing begins while the Agent is on an existing call with a consumer. It is called “Predictive” because based on the average talk time for that Agent, the system Predicts when it will have to start dialing a new call. ideally, as the Agent is hanging up with the first call,the next consumer contact is delivered up to that Agent right as they are free to take their next call. The system can also be set to leave a pre recorded voicemail message on any answering machines the system encounters without any Agent intervention.

Management has the benefit of up to a 300% Productivity gain, while Agents are not bored with non productive manual calling. Your entire company benefits from using Predictive Dialing in consumer campaigns.

Jennifer Gross works at Freedom Telework Inc. , a Virtual Call Center that offers Hosted call center solutions such as inbound call center, predictive dialing, voice broadcasting, chat, progressive dialing, IVR and outbound calling.

Up to a 400% increase in call connections using Predictive Dialing.
Use Freedom Workforce to have random screenshots of your agent screens and keyboard and mouseclick monitoring.
Agent home-based TeleWorker program keeps your operation fully staffed and on budget.
Home worker real time productivity monitoring tools - record all calls as mp3 files, use Spy, Whisper and Barge-in models for training and supervision.
Drastic long distance savings - Increase quality and amount of contacts while reducing your long-distance by 50-85% each month.

Freedom Telework Technology

A Virtual Call Center perfect for Web Retailers, Call Centers, Telemarketers, Customer Service, Outsourcers, Government Agencies, Telephone Companies, Political Campaigns, Collections, Debt Management, Mortgage Brokers, Airlines, Direct Sales Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound phone contact or through Chat Agents proactively welcoming visitors to your site and selling product or services, answering questions or pushing content to visitors, Freedom TeleWork has the hosted call center solutions for you. Read More..

Predictive Dialing

This technology answers the problem of low contact rates when calling consumers.

By dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, and answering machines, Predictive dialing will increase the productivity up to 300%

Predictive dialing is the perfect technology to increase agent productivity by maximizing their “talk time”. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates. Read More..

Voice Broadcasting

Voice Broadcaster allows you to run multiple campaigns simultaneously, each with its own call flow and dialing lists. Campaigns can then be modified, reused and compared to get you the results you want. You may start, stop, pause, speed-up or slow-down a campaign from within your Freedom TeleWork Administrator. Read More..