A key component for an SMB (small or medium sized- business) is to have simple and easy access to its consumers or potential consumers. With the simple installation of a Virtual Call Center, an SMB can easily take advantage of one of the most amazing features that a Virtual Call Center offers. This feature is called Voice Broadcasting. With Voice Broadcasting, an SMB can mass broadcast one voice message across the web to hundreds or even thousands of people in an instant.

This internet phenomenon is gaining popularity among all types of businesses, schools, non-for profit agencies, government agencies and many other types of businesses and institutions. The key purpose of Voice Broadcasting is to target mass amounts of people instantly and to gain the same results as making all those calls individually. The calls that are made can serve many purposes. Such purposes can be sending messages, surveys, personal reminders, notifications, product updates, political calls, alerts, or even interactive polls.

"Voice Broadcasting is helping thousands of companies and agencies all across the world getting their name out, and helping them fulfill their missions," says Mark Goldberg, an employee for Freedom TeleWork, a telecommunications solutions company based out of southern Florida. "We at Freedom TeleWork feel so strongly that Voice Broadcasting is the future and hope of marketing. Imagine reaching out to hundreds, thousands or even millions of people with one phone call or message. That is the ultimate goal and purpose of marketing as we know it," says Goldberg.

The way Voice Broadcasting works is through a technologically advanced system that manages a database of phone lists as well as digitized phone messages. By using advanced Telephony components, the system can then broadcast thousands of calls simultaneously. Advanced systems include telephony boards with Answer Machine Detection and the logic to appropriately play a unique message to answering machines without message truncation. Not only that, personalized information can also be included in the messages through the integration of Text To Speech software.

Another unique facet to Voice Broadcasting is that a company or agency can not only contact or solicit customers, but they can also notify employees of urgent information as well. This can make things very simple, especially for a very large company, in keeping in constant contact with all of its employees at all times.

To make all this even easier, with basic Voice Broadcasting systems, a company or agency can set any message to be broadcasted on any type of schedule that they wish to choose. This way, every message can be pre-recorded way in advance, if desired, and be sent out at the appropriate time.

 

Submitted by: Nathan Torres, Vice President of Technical Support, Freedom TeleWork Inc.