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Most companies today are looking for the best and cheapest way to make their office as efficient as possible. For most areas within the business world, Virtual Call Centers can give companies a major boost. A Virtual Call Center or a Hosted Call Center is virtual office designed to replace and upgrade a traditional or standard calling center. There are many features that are included in a Virtual Call Center or a Hosted Call Center with Hosted Contact Center software.

A Hosted Contact Center can include many options. Of these options is Interactive Voice Response, or IVR, which basically enables any company to have consumers interact with a simulated machine agent. Predictive Dialing is also another major feature to a Virtual Call Center. A Hosted Call Center with a Predictive Dialer can really save a lot of time and money. A Predictive Dialer is an amazing device used to organize and systemize calling lists for Virtual Call Center agents. This enables Virtual Call Center agents to really maximize their time working and minimize the wasted time. Predictive Dialing completely deletes bad numbers from the lists and rearranges the numbers that experienced disconnected calls.

Theres also Voice Broadcasting. Voice Broadcasting enables companies to really extend and stretch themselves to areas which were usually unreachable. Voice Broadcasting usually works through a Hosted Call Center. The company will record any type of message it pleases to broadcast and then sends it through the web to hundreds, thousands, or even millions of people as often as wanted. A typical Voice Broadcast will receive great feedback and is usually a very profitable investment.

Companies nowadays can really take a load off of their workers. For instance, Virtual Call Center agents can really do a lot more work than otherwise expected from them all because of new technological innovations, says Jennifer Gross, Vice President of Marketing at Freedom TeleWork, a southern Florida based company. We at Freedom TeleWork are especially excited about our TeleWorkers, says Gross. TeleWorkers are Virtual Call Center agents with a family. Basically, Freedom TeleWork has developed a community of interactive and intelligent Virtual Call Center agents. These TeleWorkers are professionally trained and constantly tested and informed of new and imperative information. These TeleWorkers first go through a series of tests and training to ensure their well suited for the role of a Virtual Call Center agent. These tests include a Computer Literacy Exam, a Personality Assessment Exam, a Reading Comprehension Exam and an option of a Criminal Background Check. They then submit a recorded bit of them speaking the languages which they are fluent in so companies can discern and see which agent is best for them. They also submit their resume which can inform companies of the Virtual Call Center agents background information and experience. This page also describes their salary information and time availability.

This is just a brief idea of what applying to the TeleWorkers community is like. Says Gross, TeleWorkers are no doubt the best in the field of telemarketing. They will surely bring a knowledge and experience of all the unique feature of a Hosted Call Center. Be it IVR, Predictive Dialing or Voice Broadcasting, TeleWorkers will be able to help any company with a Virtual Call Center.

Up to a 400% increase in call connections using Predictive Dialing.
Use Freedom Workforce to have random screenshots of your agent screens and keyboard and mouseclick monitoring.
Agent home-based TeleWorker program keeps your operation fully staffed and on budget.
Home worker real time productivity monitoring tools - record all calls as mp3 files, use Spy, Whisper and Barge-in models for training and supervision.
Drastic long distance savings - Increase quality and amount of contacts while reducing your long-distance by 50-85% each month.

Freedom Telework Technology

A Virtual Call Center perfect for Web Retailers, Call Centers, Telemarketers, Customer Service, Outsourcers, Government Agencies, Telephone Companies, Political Campaigns, Collections, Debt Management, Mortgage Brokers, Airlines, Direct Sales Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound phone contact or through Chat Agents proactively welcoming visitors to your site and selling product or services, answering questions or pushing content to visitors, Freedom TeleWork has the hosted call center solutions for you. Read More..

Predictive Dialing

This technology answers the problem of low contact rates when calling consumers.

By dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, and answering machines, Predictive dialing will increase the productivity up to 300%

Predictive dialing is the perfect technology to increase agent productivity by maximizing their “talk time”. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates. Read More..

Voice Broadcasting

Voice Broadcaster allows you to run multiple campaigns simultaneously, each with its own call flow and dialing lists. Campaigns can then be modified, reused and compared to get you the results you want. You may start, stop, pause, speed-up or slow-down a campaign from within your Freedom TeleWork Administrator. Read More..