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| New Freedom |
For companies and employees, there are many new innovations to broaden their options in regards to employment, be it hiring or working. As time goes on, there are constantly new advances and inventions in technology that directly benefit the business world. Of these many and amazing innovations, a few really stick out. In the telecommunications solutions field, there have been new technological updates constantly being developed and available for the bettering of companies worldwide. Just to highlight a few, Virtual Call Centers, Hosted Call Centers and Hosted Contact Centers are major players in the pursuit of entrepreneurs telecommunications solutions. Virtual Call Centers are replacement call centers. The point of Hosted Call Centers is to save companies and employees time and money, thereby being better for everyone. Virtual Call Centers are the best way for companies to simplify. They really break down all the expenses and complications that traditional call centers come with, says Jennifer Gross, Vice President of Marketing at Freedom TeleWork, a growing company dedicated to finding telecommunications solutions. The truth is that Hosted Call Centers really do help companies make things easier, not only financially. Virtual Call Centers enable companies to downsize without minimizing results whatsoever. Virtual Call Centers are all controlled via the web. Says Gross, Companies dont have to even deal one on one with their employees. Everything is done over the internet. The major advantage of this is that companies can really save a lot of time. And dont worry, the Virtual Call Center agents are being watched very carefully. Mrs. Gross is talking about TeleWorkers from Freedom TeleWork, a new and exclusive online community created to join and unite Virtual Call Center agents, thus making it easier for workers and companies to work together. The TeleWorkers are recruited by Freedom TeleWork and trained to accomplish in a superb and efficient style. They are first tested and assessed to see if how well they can perform. Once the testing is completed, the future TeleWorkers then go through some training. Once these Virtual Call Center agents are signed up into the TeleWorkers community, potential employers can then view their profiles. The agents profiles vary based on many factors including: fluency, proficiency, experience, background, availability and price demand. Once hired, the employers are given access to unique tools that enable them to be on top of the agent as if he were right there. These Hosted Contact Center Supervisory tools are: Spy Mode, Barge-In Mode, Whisper Mode, random screen captures of the agents screen, MP3 recordings of all calls and monitoring of keystrokes and mouse clicks. Along with every Virtual Call Center comes the option to take advantage of many features that really fuel Virtual Call Centers. Such features are: Voice Broadcasting, Predictive Dialing, and Interactive Voice Response, otherwise known as IVR (the Supervisory tools mentioned before are also included in most Virtual Call Centers). Voice Broadcasting helps companies get their name and message out there. A Predictive Dialer helps Virtual Call Center agents reduce wasted time by organizing and prioritizing the agents lists. IVR helps with inbound calling, allowing customers to automatically pay bills or even get customer service. Submitted by: Steve Cohen, VP, Freedom TeleWork |
- Up to a 400% increase in call connections using Predictive Dialing.
- Use Freedom Workforce to have random screenshots of your agent screens and keyboard and mouseclick monitoring.
- Agent home-based TeleWorker program keeps your operation fully staffed and on budget.
- Home worker real time productivity monitoring tools - record all calls as mp3 files, use Spy, Whisper and Barge-in models for training and supervision.
- Drastic long distance savings - Increase quality and amount of contacts while reducing your long-distance by 50-85% each month.
Freedom Telework Technology
A Virtual Call Center perfect for Web Retailers, Call Centers, Telemarketers, Customer Service, Outsourcers, Government Agencies, Telephone Companies, Political Campaigns, Collections, Debt Management, Mortgage Brokers, Airlines, Direct Sales Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound phone contact or through Chat Agents proactively welcoming visitors to your site and selling product or services, answering questions or pushing content to visitors, Freedom TeleWork has the hosted call center solutions for you. Read More..
Predictive Dialing
This technology answers the problem of low contact rates when calling consumers.
By dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, and answering machines, Predictive dialing will increase the productivity up to 300%
Predictive dialing is the perfect technology to increase agent productivity by maximizing their “talk time”. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates. Read More..
Voice Broadcasting
Voice Broadcaster allows you to run multiple campaigns simultaneously, each with its own call flow and dialing lists. Campaigns can then be modified, reused and compared to get you the results you want. You may start, stop, pause, speed-up or slow-down a campaign from within your Freedom TeleWork Administrator. Read More..